Privacy Policy

1. Information We Collect

We collect different types of information from users, including:

1.1 Information You Provide

• Account Information: Name, email address, and login credentials.
• Uploaded Data: Daily Drilling Reports (DDRs) and other related data you submit to the App.
• Customer Support: Any information you provide when contacting us for assistance.

1.2 Information Collected Automatically

• Usage Data: IP address, device type, browser type, operating system, and activity logs.
• Cookies & Tracking Technologies: We use cookies to improve user experience and monitor App performance.

1.3 Third-Party Data Sources

We may receive information from authorized third parties if required for compliance and service provision.

2. How We Use Your Information

We use the collected information to:

• Provide and improve the App's services.
• Authenticate users and secure accounts.
• Process, store, and display DDRs for analytics and visualization.
• Communicate updates, support responses, and service notifications.
• Comply with legal and regulatory requirements.

We do not sell your personal data to third parties.

3. Data Storage & Security

• All uploaded data is encrypted and stored on UAE-based servers in compliance with UAE data protection laws.
• We implement industry-standard security measures, including encryption, firewalls, and access controls to protect your information.
• While we take strong security measures, no system is completely immune to risks, and we cannot guarantee absolute security.

4. Data Sharing & Disclosure

We do not share your data except in the following cases:

• With Your Consent: When explicitly authorized by you.
• Service Providers: We may share data with trusted third-party vendors who assist in operating the App (e.g., cloud hosting providers).
• Legal Compliance: If required by law, regulatory authorities, or legal proceedings.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access & Correction: Request access to or correction of your personal data.
• Deletion: Request deletion of your account and associated data.
• Data Portability: Request a copy of your data in a structured format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at info@drillvisor.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience and personalize content.
• Analyze App usage and improve performance.
• Remember user preferences and settings.

You can manage cookie preferences through your browser settings. Disabling cookies may affect App functionality.

7. Data Retention

We retain your data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Upon account termination, we may retain certain data as required by law.

8. International Data Transfers

If you access DrillVisor from outside the UAE, your data may be transferred to and processed in the UAE. By using the App, you consent to this transfer.

9. Children's Privacy

DrillVisor is not intended for users under 18. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the App constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@drillvisor.com